Frequently Asked Questions
The price includes set up of tents, dance floor, lighting or stage, if you have those on your order. We do offer a chair and table set up/tear down service for an additional fee. Please ask for a quote. Remember prices do not include sales tax or other applicable fees. Delivery is a separate fee based on mileage for 2 round trips to the event location.
Yes we do! Delivery is a separate fee based on mileage for 2 rounds trips to the event location. Delivery/Pick up fees start at $75. You're welcome to call or e-mail for a quote.
You can do that! A lot of our inventory is available for customer pick up or delivery. We do ask that all items be picked up in a clean vehicle and protected from the weather and road grime while being transported (otherwise you might be subject to extra cleaning fees or damage fees). Enclosed truck beds and trailers are ideal for this. Bring straps to secure items so they don't shift & get damaged during transport. Bring tarps if your trailer is open. Pick up is allowed the day of your event or the day before, and return of items is expected the day after the event during our normal business hours (excluding Sundays or holiday closures). If you have special circumstances, please ask. DO NOT leave items outside of the building if we are closed- you will be responsible for any damage/theft/loss/cleaning fees that occur.
That depends on how many rentals we have that week or weekend. Generally we set up and/or deliver 1-3 days before the event during regular business hours. The same applies to us picking up orders, 1-3 days after the event. We will contact you the week prior to delivery to confirm delivery/pick up dates. We are closed Sundays for deliveries (special fee applied) and for customer pick up/drop off. At times, we also ask for flexibility in delivery/pick up due to severe weather or high winds and the current COVID-19 guidelines.
Each of our Tent descriptions on the website offers your more specifics about the tents, the set up space needed, and a sample drawing to give you a visual about what can fit under the tent. It all depends how many people you want under the tent at a time, what shape of tables you prefer, and the setup surface & space. Also, do you need more room for buffet tables, dessert tables, DJ, or dance floor? Please feel free to e-mail questions or call if you'd like more advice on the best tent (s) for your event.
No. We do everything for you, regarding tent set up, before we leave the tent site and we are certain that all safety measures are taken to let you simply enjoy your event. IF you have concerns at any point (with tent safety or any rental items) please reach out via e-mail or leave a voicemail message (740-594-7127) and we will get back to your shortly. Safety is our highest priority
Cash, check, or credit card in person. Online payments can be made by credit card. Credit card payments will be assessed a 3% convenience fee.
Please check out our rental agreement . In short, you may cancel but deposits are nonrefundable. If we are able to reschedule your event, with at least 2 weeks advance notice, you may use the deposit toward the new event date. Any special order items, such as linens, are nonrefundable. Consumable items cannot be returned (such as popcorn packets, or sno cone syrups). You may also be subject to a cancellation fee.
Yes, all orders require a 50% nonrefundable deposit to hold the items for your event- that means they will be made unavailable to other customers and will be held just for you. Think of a deposit as a down payment for your items.
We have all sizes.... tents start as small as a 10 x 10 ft frame tent and can get as large as a 40 x 120 ft pole tent. We have tents for all types of occasions.
Yes! First, choose only your event date. For example, if your wedding in on a Saturday, only pick that date. We know to add extra days for you for delivery & pick up after your order is submitted. You will be asked at check out for preferred delivery timelines that we will take into consideration when scheduling delivery. The same applies to customer pick up orders, choose your event date. Then, Select the items you'd like. You can adjust quantities in your cart. Lastly, check out! Easy Peasy.
Please contact us if you need assistance with multiple day events, long term rentals, on winter tenting availability.
Please contact us if you need assistance with multiple day events, long term rentals, on winter tenting availability.
Yes, we do. These are based upon availability, location and type of set up. Long term rates are calculated differently than daily rates, so please inquire for a quote.
LINENS: We will provide you with a linen bag to place the linens in after your event. Shake the linens free of crumbs and decor pieces, recount them and place in the return bag. Super easy! If we are picking up the linens from a delivery order, please set them in a dry location so they do not get wet. Do not set on wet ground or the linens may begin to mildew. Misuse or loss of linens could result in replacement fees.
DISHWARE: We ask that dishes and glassware are returned clean. We send out the dishes in crates to keep them secure and easy to set into most commercial dish washers. Return them clean in the same crates. You do not need to re-bag them. It's a good idea to talk to your caterer about this ahead of time to see who will be responsible for taking care of the dishes. Let us know if any dishes are cracked or broken. Misuse, or loss of dishware would result in replacement fees.
DISHWARE: We ask that dishes and glassware are returned clean. We send out the dishes in crates to keep them secure and easy to set into most commercial dish washers. Return them clean in the same crates. You do not need to re-bag them. It's a good idea to talk to your caterer about this ahead of time to see who will be responsible for taking care of the dishes. Let us know if any dishes are cracked or broken. Misuse, or loss of dishware would result in replacement fees.