Frequently Asked Questions
Delivery is a separate fee based on mileage for 2 round trips to the event location. The price includes set up of tents, dance floor, lighting or stage, if you have those on your order. We do offer a chair and table set up/tear down service for an additional fee. Please ask for a quote. Remember prices do not include sales tax or other applicable fees.
Yes we do! We delivery to many counties in Southeast Ohio and West Virginia, so please ask. Delivery is a separate fee based on mileage for 2 rounds trips to the event location. Local Delivery/Pick up fees start at $75. You're welcome to call or e-mail for a quote. Please be ready to provide the delivery address for a more accurate quote.
You can do that! A lot of our inventory is available for customer pick up or delivery. WE REQUIRED THAT ALL ITEMS BE PICKED UP IN ENCLOSED VEHICLES AND TRAILERS. NO OPEN TRUCK BEDS OR TRAILERS ALLOWED. This is the best way to protect rental items from the weather, road grime, and dust roads while being transported (otherwise you might be charged extra cleaning fees or damage fees). Also, Bring straps to secure items so they don't shift & get damaged during transport. Pick up is allowed the day of your event or the day before, and return of items is expected the day after the event during our normal business hours (excluding Sundays or holiday closures). If you have special circumstances, please ask. DO NOT leave items outside of the building if we are closed- you will be responsible for any damage/theft/loss/cleaning fees that occur.
That depends on how many rentals we have that week or weekend. Generally we set up and/or deliver 1-3 days before the event during regular business hours. The same applies to us picking up orders, 1-3 days after the event. We will contact you the week prior to delivery to confirm delivery/pick up dates. We are closed Sundays for deliveries (special fee applied) and for customer pick up/drop off. At times, we also ask for flexibility in delivery/pick up due to severe weather or high winds and the current COVID-19 guidelines.
Each of our tent descriptions on the website offers your more specifics about the tents, the set up space needed, and a sample drawing to give you a visual about what can fit under the tent. It all depends how many people you want under the tent at a time, what shape of tables you prefer, and the setup surface & space. Also, do you need more room for buffet tables, dessert tables, DJ, or dance floor? We have tents of all sizes. Please feel free to e-mail questions or call if you'd like more advice on the best tent (s) for your event. Also, click on the helpful tool drop down menu and refer to the tent seating capacity chart to help get you started!
If you have concerns at any point (with tent safety or any rental items) please reach out via e-mail or leave a voicemail message (740-594-7127) and we will get back to your shortly. Safety is our highest priority.
Once a tent is installed, do not adjust the tent in anyway. We follow the manufacturers recommendations and safety guidelines for safe tent installation.
A tent is a temporary structure and should be evacuated in the event of severe weather. Keep in mind, tents are not guaranteed to be waterproof or leakproof. In the event of a storm, use your best judgment on weather to evacuate. It is the customer's responsibility to evacuate the tent. If you see lighting or hear thunder, you should immediately leave the tent until the threat is no longer. Metal tent poles make excellent electrical conductors, so serious injury could occur by remaining in the tent. High winds also pose a risk.
If we have concerns regarding the safety of the guests and possible damage to the tent, it might be possible that we will have to take down the tent.
Once a tent is installed, do not adjust the tent in anyway. We follow the manufacturers recommendations and safety guidelines for safe tent installation.
A tent is a temporary structure and should be evacuated in the event of severe weather. Keep in mind, tents are not guaranteed to be waterproof or leakproof. In the event of a storm, use your best judgment on weather to evacuate. It is the customer's responsibility to evacuate the tent. If you see lighting or hear thunder, you should immediately leave the tent until the threat is no longer. Metal tent poles make excellent electrical conductors, so serious injury could occur by remaining in the tent. High winds also pose a risk.
If we have concerns regarding the safety of the guests and possible damage to the tent, it might be possible that we will have to take down the tent.
Cash, check, or credit card in person. Online payments can be made by credit card. Credit card payments will be assessed a 3% convenience fee. All delivery order are required to be paid in full 7 days prior to delivery. We do not accept payments on site.
Please check out our rental agreement . In short, you may cancel but deposits are nonrefundable. If we are able to reschedule your event, with at least 2 weeks advance notice, you may use the deposit toward the new event date. Any special order items, such as linens, are nonrefundable. Consumable items cannot be returned (such as popcorn packets, or sno cone syrups). You may also be subject to a cancellation fee.
Yes, all orders require a 50% nonrefundable deposit to hold the items for your event- that means they will be made unavailable to other customers and will be held just for you. Think of a deposit as a down payment for your items.
Yes! Just two things to keep in mind. 1) Some items may need to be booked in advance like tents, so contact us if it shows as unavailable. 2) Also, some items are for delivery only, so it may show as unavailable, if you chose customer pick up.
To start an online order, first, choose delivery or customer pick up. Next, select only your event date. For example, if your wedding in on a Saturday, only pick that date. We know to add extra days for you for delivery & pick up after your order is submitted. You will be asked at check out for preferred delivery timelines that we will take into consideration when scheduling delivery. The same applies to customer pick up orders, choose your event date. Then, select the items you'd like. You can adjust quantities in your cart. You can also change the date, if needed. Lastly, check out! You'll be ask to pay a deposit and sign the online rental agreement. Easy Peasy!
Please contact us if you need assistance with multiple day events, long term rentals, on winter tenting availability.
To start an online order, first, choose delivery or customer pick up. Next, select only your event date. For example, if your wedding in on a Saturday, only pick that date. We know to add extra days for you for delivery & pick up after your order is submitted. You will be asked at check out for preferred delivery timelines that we will take into consideration when scheduling delivery. The same applies to customer pick up orders, choose your event date. Then, select the items you'd like. You can adjust quantities in your cart. You can also change the date, if needed. Lastly, check out! You'll be ask to pay a deposit and sign the online rental agreement. Easy Peasy!
Please contact us if you need assistance with multiple day events, long term rentals, on winter tenting availability.
Yes, we do. These are based upon availability, location and type of set up. Long term rates are calculated differently than daily rates, so please inquire for a quote.
LINENS: We will provide you with a linen bag to place the linens in after your event. Shake the linens free of crumbs and decor pieces, recount them and place in the return bag. Super easy! If we are picking up the linens from a delivery order, please set them in a dry location so they do not get wet. Do not set on wet ground or the linens may begin to mildew. Misuse or loss of linens could result in replacement fees.
DISHWARE: We ask that dishes and glassware are returned clean. We send out the dishes in crates to keep them secure and easy to set into most commercial dish washers. Return them clean in the same crates. You do not need to re-bag them. It's a good idea to talk to your caterer about this ahead of time to see who will be responsible for taking care of the dishes. Let us know if any dishes are cracked or broken. Misuse, or loss of dishware would result in replacement fees. Our dishes will be inspected, counted and go through another round of sanitation when they are returned, to be ready for the next client. For evidence of broken glassware, safely return the glass if you can do so, or take a photo, so we do not think it was lost or stolen.
DISHWARE: We ask that dishes and glassware are returned clean. We send out the dishes in crates to keep them secure and easy to set into most commercial dish washers. Return them clean in the same crates. You do not need to re-bag them. It's a good idea to talk to your caterer about this ahead of time to see who will be responsible for taking care of the dishes. Let us know if any dishes are cracked or broken. Misuse, or loss of dishware would result in replacement fees. Our dishes will be inspected, counted and go through another round of sanitation when they are returned, to be ready for the next client. For evidence of broken glassware, safely return the glass if you can do so, or take a photo, so we do not think it was lost or stolen.
We don't like to hassle anyone after a joyous event, but we do need to take care of our most delicate and fragile rental items. The EPP helps everything run smoother for both of us because we understand that accidents can happen. To keep our product clean and current, as well as cover minor accidental damage we add an 8% equipment protection plan fee to all linen, drape, glassware, and dishware orders. This does not cover lost, abused items or misused items. All rental items will be counted and inspected within 24-48 hours of return. If you have a glassware or dishware breakage, please let us know as soon as possible. Return the item safely, if you can, or send us a photo, so you will not be charged for a missing item. (see the rental contract for more details).
